Ma. Rosalinda E.

Customer Service| Chat Support | Email handling | Technical Recruiter

Customer Service | Chat Support | Email handling | Data Entry | My extensive experience of over a decade in customer service, particularly in assisting E-Commerce/Online Businesses, has prepared me well for this role. Handling general product inquiries, processing payments and refunds. Managing orders/replacements and returns efforts are just some of the routine responsibilities that I have tackled during my career. I am proficient in providing customer assistance using various tools such as Zendesk, Freshdesk, Shopify, Aliexpress, Dropified, Amazon, Gorgias, SnapEngage, Intercom, HeadquatersQQ, Dsers, Airtable, Reamaze, and Spree. Furthermore, I am well-versed in helping clients on social media platforms such as Facebook and Instagram, and have extensive knowledge in data entry and sales. Being a lifelong learner, I am eager to broaden my knowledge and skills while seeking long-term career growth opportunities.