Kiran C.

Network and System Administrator. M365, ITIL & CCNA. MSP support

A dynamic and self - motivated System and Network Administrator aspiring for a bright and challenging career in the field of System Administration and Networking Technology which would enable me to upgrade myself with emerging trends and technologies. More than 12 years' experience in working with MSPs to provide remote technical support to end users. Responsible for completing OnBoarding tasks with new clients and deploy all the RMM tools that are required for remote management. Familiar with Office 365 configuration, creating mailboxes, resetting passwords, troubleshooting office 365 activation issues. Good hands-on RMM tools like Datto RMM, ConnectWise RMM, Solar-Winds. Kaseya, Ninja RMM. I have good understanding of ticketing systems like Autotask, ConnectWise manage, Zoho, Freshdesk, Kaseya, Zendesk, etc. Familiar with cloud backup tools like Intronis and Autotask workplace. Responsible for deploying backup agents and configure backup according to client infrastructure needs. Also, responsible for monitoring and troubleshooting failed backups. (Veeam Backups, etc) More than 12 years' experience in providing phone based, chat & email support to international clients. Have been responsible for collaborating with third party vendors and end users to resolve issues related to application support and hardware warranty. Have contributed to improving the company's documentation work by modifying changes as and when they occur and create documentation for newly resolve issues. I have good hands-on documentation tools like IT glue, Hudu cloud, Confluence, Podio, etc. I have worked on after-hours support projects that included monitoring alerts and respond to emergency issues as and when they arise.