Matt II D.

I have over 13 years of experience on Upwork, helping businesses provide reliable customer support and keep their day-to-day operations running smoothly. I've worked in email, chat, and phone support, e-commerce, order management, troubleshooting, refunds, admin support, and other back-office tasks. I'm comfortable working independently, handling a high volume of inquiries, and learning new tools and processes as needed. I always do my best to provide great customer service, resolve issues efficiently, and make things easier for the clients I work with. If you’re looking for someone you can rely on to support both your customers and your business operations, I’d be happy to be part of your team. Here's a list of all the skills that I can offer you: ● Customer Support / Customer Service ● Email Support ● Live Chat Support ● Phone support (Inbound/outbound) ● Ecommerce ● Administrative Support ● Virtual Assistance ● Customer Support for Short-term Rental ● Facebook Moderator ● Product research/Web research ● Order fulfilment (Shopify) ● Data Entry/Data encoding ● General VA/Office work ● Email Sales Support ● Telemarketing/Telesales & Appointment Setting ● Cold Calling Proficient in: ● Zendesk ● Hubspot ● Freshdesk ● ClickUp ● Aircall ● Airtable ● Shopify ● Shipping easy ● Oberlo ● Stripe ● FrontApp ● Hubspot ● Slack ● Trello ● Intercom ● Asana ● Quip ● Crisp ● Elevio ● Zopim ● Zoho CRM ● Google Drive (Docs, Spreadsheets, etc.,) ● Microsoft Office ● Microsoft Office 365 Professional plus ● Windows 10 Pro ● Calendly ● Adobe Indesign ● Canva ● Sharepoint ● Docusign Here are some feedbacks that I have received from my previous clients: ***I am pleased to provide a reference for Matt, who has worked as a customer service agent and Short-term Rental (STR) Support Team Member with Whizz Technologies since August 2025. Although Matt was only with Whizz for a brief period, during his time with us, Matt consistently demonstrated a strong work ethic and a positive attitude toward learning. With initial guidance and direction, he quickly became capable of handling the core responsibilities of the role, including communication between property managers and contracted cleaners, task coordination, and day-to-day operational support. Matt proved to be reliable, responsive, and committed to delivering a good standard of service with a willingness to learn and improve. Matt always displayed a positive attitude and worked very well with his colleagues and was a valuable asset to the Company. We are saddened to hear of Matt’s resignation but do wish him all the best in his new role and future opportunities. ***We have worked with Matt for most of the last two years and certainly hope to work with him again in the future. He is an asset to any team, he has always worked extremely hard and is a pleasure to deal with. Thanks again for all your help! ***Matt is an excellent employee and he has my highest recommendation. He has been a part of our team for more than a year and we are saddened that we no longer have work for him. He is a hardworking, dedicated, experienced customer service rep who communicates well, always surpasses his targets, and is willing to go above and beyond to help. Thanks again Matt!*** ***Great worker! Very prompt to respond and does very detailed work.*** ***It was good to work with Matt as brief as it was. Great communication skills. Will use again if needed.*** ***It was a pleasure working with Matt, unfortunately, due to budgetary constraints, we had to cut back on the number of callers. Would consider using him in the future if budget allows.*** ***Great work thank you :)*** ***Matt completed the tasks given to him in a timely manner, with quality. Very reliable freelancer with previous customer support experience.*** ***Matt has the best communication I've seen for any virtual assistant. He is the best!!*** Meeting my client's expectation is always my priority. To every project I worked with, I always give my full dedication with 100% satisfaction!! Please don't hesitate to drop me a message anytime. Thank you!