Gemma O.

I have over 8 years of customer service experience across the e-commerce, BPO, healthcare, and proprietary trading industries. I provide support through phone, email, live chat, and social media, helping customers with product inquiries, troubleshooting, order management, refunds, replacements, and issue resolution. I'm experienced with Zendesk, Shopify, Gorgias, Freshdesk, Salesforce, RingCentral, Google Workspace, and Microsoft Office. I'm a quick learner who adapts easily to new systems and enjoys providing efficient, customer-focused support. My goal is to deliver a positive customer experience while helping businesses build lasting relationships with their customers.