Rochelle P.

Virtual Assistant (Customer Service, Data Entry, Property Manager, Admin Support) I'm an experienced Virtual Assistant and Customer Service Representative. Below are the services that I offer to assist you to best and have more than six years of experience; • Real Estate: Transaction Coordinator, Property Management, Billing • CRM management: MLS, Podio, Etc • Property Management: Rent Manager, Appfolio, Tenant Cloud, Buildium, Showmojo, ShowingTime, Follow Up Boss • Leads Generation/Ads posting: Zillow, Craigslist, Trulia, Kijiji, Backpages, Point2, Realtor MLS, BoldLeads etc • Social Media Management: FB, Instagram, LinkedIn, MailChimp, etc • Communication: Online Chat, Email Handling, RightNow NO COLD CALLS • Documentation: Google Drive, DropBox, DotLoop, Adobe, etc • Data mining: Property tax info, Appraiser info, Clerk info, title search, Flood Zone, Permits, etc • Skip tracing: Owner info, Contact info, Relatives info, Property records, etc. (TLO, LEXIS NEXIS, Whitepages, BeenVerified, Intelius, etc.) Additional CRMS: Email Verifier, LinkedIn, Lead411, SoftPro, Green Folders, Outlook AVAILABILITY 9 TO 5 US business hours. My other experience, outside of Upwork, includes: Over four years of Customer Service: -Updating customer accounts -Taking inbound calls (NOT SALES OR COLD CALLS) -Working as a server I love personal development, learning new skills, and becoming better at my craft. I am internet savvy, self-motivated, and type 40+ WPM. I love positions where I can work with a business owner or team member to help their business be successful and run smoothly. I am trusted to make decisions and suggest ways to improve upon processes if needed. I'm professional and very fun-loving, positive, and excited about life and my positions with entrepreneurs or corporate companies. I am willing to learn new skills and projects. If you are interested in working together, please reach out to speak more about how I can help you. My goal is to drive excellence on what you’ve been trusted me to do! Customer Service Advocate - Order Status Inquiry - Billing Request/ Inquiry - Order cancellation - Order Transaction - Invoice Request and Order status Lead Generation Specialist - B2B calling - Data Mining and gathering - Information verification - Searching data - Lead provider Real Estate/ Transaction Coordinator - Nurturing leads - Managing clients data entry - Lead appointment setter - Prospecting, qualifying new leads Backroom Office Coordinator - Database management - Data Entry - HOA, payoff, water billing information request Property Management - Tenant Repair Inquiry - Move-out/ move in assistance - Work orders follow up Email Management -Calendar Management Admin Task -Data Entry -Lead Generation I'm excited to be part of your team! TRY ME :) Very much comfortable working independently and as a team member. I believe I will prove to be a valuable asset to your existing team of professionals and add immediate contribution to your organization.