Zerah S.

I am an experienced VoIP Engineer and Implementation Specialist with expertise in a diverse range of phone systems, including RingCentral, Verizon OneTalk Vonage, Aasani, Nextiva, Call Rail, Call Metric, Intermedia, GoTo, and more. Leveraging my extensive knowledge and problem-solving skills, I excel at assisting users and customers in resolving technical issues effectively. My capabilities include troubleshooting software problems, guiding users through device setup and configuration, and providing clear explanations and instructions. I am proficient in implementing, configuring, and troubleshooting complex issues such as call routing, auto-attendants, call recording, and phone provisioning. I excel at identifying and resolving technical challenges, training end-users, and collaborating with cross-functional teams. My commitment is to ensure optimal system performance and user satisfaction, delivering high-quality service and technical support. With excellent communication skills across phone, chat, and email, I am detail-oriented, a strong problem solver, a team player, and capable of working under pressure with minimal supervision. My skills are : Technical Support • Resolve network issues • Assist end users on connecting devices to their network • Resolve software and hardware issue • Software and email setup and configuration • User Account Management • Remote Support Phone System Admin • Implementing Phone System • Troubleshoot and Configure RingCentral, Verizon One Talk, Vonage, Nextiva, Intermedia, GoTo, and more. • Call Routing and Auto-Attendant Configuration • Voicemail Management and Call Recording • End-User Training and Documentation. • Admin Training • Provisioning Desk phones