Angelique S.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I specialize in transforming service operations through process design, SOP development, and structured service delivery. With over 15 years of experience in IT and Managed Services, I bring a calm, data-informed approach that stabilizes teams, enhances accountability, and aligns people, tools, and processes to business goals. Known for reducing operational chaos and driving measurable improvement, I have delivered results such as: - Improved SLA compliance by up to 32% - Increased billable project volume by 46% - Boosted client satisfaction and billable time through targeted SOP initiatives I help businesses achieve clarity and structure in their service operations—whether it's defining workflows, documenting processes, or aligning service tools. I bring a high attention to detail, strong quality control orientation, and a proven ability to work remotely in U.S. time zones. Key services I offer: - SOP writing and process documentation - IT service delivery optimization - ConnectWise Manage configuration and workflows - IT operations audits and improvement plans - Service desk playbook creation Fully equipped home office (500 Mbps fiber, inverter backup, triple monitors). Available for immediate engagement on short or long-term projects.