Eric Z.

I am a seasoned Business Process Outsourcing (BPO) professional with over 17 years of combined experience in customer service, fraud prevention, payment risk, operations, and team leadership across the technology, banking, and freelance/eCommerce industries. My career began with Network Solutions, LLC, a J.D. Power Certified leader in domain registration and web services, where I spent three years delivering exceptional technical and customer service excellence. I then joined J.P. Morgan Chase & Co., where I worked for four years in progressively challenging roles. I managed complex customer concerns as a Debit Card Claims Analyst and Escalations Analyst before being promoted to Team Leader. These roles strengthened my expertise in fraud investigations, claims resolution, regulatory compliance, risk management, process improvement, and coaching high-performing teams. For the past 10+ years, I have built a successful career on Upwork as a Fraud Prevention Specialist and Payment Risk Analyst, helping businesses protect their revenue, reduce chargebacks, detect fraudulent transactions, and optimize risk management processes. I've worked with startups, eCommerce brands, payment processors, SaaS companies, and global organizations, providing reliable, data-driven solutions that improve operational efficiency and customer trust. I am known for my professionalism, integrity, analytical mindset, and commitment to delivering high-quality results. Whether you need an experienced Fraud Prevention Specialist, Payment Risk Analyst, Customer Support Leader, or Operations Expert, I bring the knowledge, reliability, and dedication to help your business grow while protecting it from risk.