Raymond Chino Y.

Hi! I’m Raymond Chino Yap, a highly adaptable Customer Service Specialist and Technical Support Professional with over 8+ years of experience helping customers, resolving complex issues, and delivering excellent service across various industries. My background blends customer support, technical troubleshooting, and web3 expertise, making me uniquely equipped to assist businesses that need someone resourceful, fast-learning, and reliable. ⭐ What I Can Do for You Customer Service (Email, Chat, Voice) Skilled in de-escalation, solving account issues, billing concerns, refunds, subscription support, and delivering a professional, friendly customer experience. Technical Support / Troubleshooting Hardware diagnostics, software issues, connectivity problems, mobile phone repair knowledge, and clear step-by-step user guidance. Web3 & Crypto Assistance Crypto research, scam analysis, token/NFT tracking, wallet setup, blockchain basics, crypto customer support, and community engagement. General Virtual Assistance Data entry, web research, documentation, content moderation, and administrative support with strong attention to detail. ⭐ Experience Highlights Sr. Customer Service Representative – Quantified Commerce Handled customer onboarding, retention, and issue resolution for a subscription-based health product line. Claims Analyst & ABP Specialist – Teleperformance Investigated financial transactions and processed claims with high accuracy. Freelance Cryptocurrency Specialist Promoted web3 projects, analyzed blockchain trends, tested crypto games, and helped communities identify scams. Customer Service Representative – Qualfon Supported customers with phone services, upgrades, and cancellations while maintaining excellent satisfaction scores. ⭐ Why Clients Love Working With Me Clear communicator & fluent in English Fast learner with strong problem-solving skills Tech-savvy + web3 knowledgeable Calm under pressure and great with difficult customers Dedicated to accuracy, quality, and delivering results Works from a quiet home office with stable internet, dual monitors, and a powerful laptop ⭐ Let’s Work Together If you’re looking for a reliable, detail-oriented, and customer-focused specialist, I’d be glad to help support and grow your business. Send me a message—I'm ready when you are!