Glenn M.

I help businesses improve the reliability of their processes through practical workflow automation, AI integration, data organization, and business-process troubleshooting. My background combines senior business-development leadership with hands-on experience designing, testing, and repairing multi-step automations. I understand not only how a workflow should function technically, but also why accuracy, timely follow-up, and dependable information matter to business operations. RELEVANT HANDS-ON WORK • Make automation scenarios connecting Google Sheets, OpenAI, Cloudinary, Facebook, LinkedIn, and Instagram • Troubleshooting failed API integrations, field mappings, JSON parsing, authentication, and scenario execution • AI-assisted content-generation and publishing workflows • Public-data collection, data cleanup, contact research, and spreadsheet-based tracking • Process design and lead-management workflows informed by a senior sales and business-development career HOW I CAN HELP • Assess and troubleshoot existing Make or Google Sheets automations • Improve workflows involving OpenAI and business-data integrations • Develop or repair lead tracking, content pipelines, and reporting processes • Document changes clearly and provide practical handover instructions • Translate operational requirements into workable automation plans AI EDUCATION • Diploma in Applied Generative AI — Alison (January 2025) • Generative AI for Beginners, Certificate of Completion — Great Learning Academy (December 2024) Both credentials have issuer verification records and appear in my portfolio. I prefer clearly scoped assignments, candid discussion of technical constraints, and testing outcomes before calling a workflow complete. My business-development experience helps me focus on reliable business results rather than automation for its own sake.