Maria Cristina C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Process Improvement Consultant | SOP & Policy Writer | ISO 9001 Specialist Need help documenting your business processes, improving operational efficiency, or preparing your Quality Management System for ISO compliance? I help businesses establish effective management systems, develop clear and practical SOPs, identify process gaps, and implement improvements that support compliance, consistency, and productivity. With 19 years of experience in Quality Management Systems, Project Management and Continuous Improvement, I combine quality management expertise, analytical thinking, and process improvement methodologies to transform business requirements into structured, actionable solutions. MY SERVICES 1. ISO & Quality Management System (QMS) Consulting - ISO 9001, ISO 13485, ISO 14001, and ISO 45001 documentation support - QMS gap analysis and compliance assessments - Internal audit and supplier audit support - Nonconformity identification and corrective action recommendations - Risk management and continual improvement 2. SOP, Policy & Process Documentation - Development and revision of SOPs, policies, work instructions, and forms - Process mapping, workflow documentation, and definition of roles and responsibilities - QMS documentation review and standardization - Development of procedures aligned with ISO requirements and business operations - Documentation of end-to-end business processes and controls 3. Business Process Improvement & Operational Excellence - Business process analysis and optimization - Value Stream Mapping and workflow improvement - Identification of process gaps, bottlenecks, and inefficiencies - KPI development and performance monitoring - Lean Six Sigma and Total Quality Management principles - Corrective and preventive improvement initiatives 4. Project Management & Process Governance - Development of project management policies and procedures - Project life cycle process design and standardization - Establishment of monitoring mechanisms and performance controls - Risk management and process effectiveness reviews - Development of training materials and process implementation guides 5. Trainer and Tutor - Development of training materials (i.e quality management, ISO trainings, project management, risk management, root cause analysis, system thinking, design thinking etc) - PMP Trainer and tutor - Deliver training to aspiring audience - attain an excellent level of feedback from students WHY WORK WITH ME? - 19 years of professional experience in QMS and Continuous Improvement - MBA specializing in Quality Management - BS in Industrial Engineering - PMP Certified - Lean Six Sigma Green Belt certified - Experience in medical device quality systems, water utility operations, and project and construction management - Practical experience in developing management systems, standardizing processes, conducting assessments, and driving continual improvement My approach goes beyond writing documents. I focus on ensuring that procedures are practical, easy to understand, aligned with applicable requirements, and suitable for implementation within your organization. Whether you need a single SOP, a complete procedure manual, an ISO 9001 gap analysis, internal audit support, or an end-to-end process improvement initiative, I can help you develop a structured solution tailored to your business needs. Let's work together to make your processes clearer, more efficient, and easier to manage.