Florence G.

Hi, I'm Florence! I have over 8 years of BPO experience in both technical support and customer service. I'm skilled in troubleshooting cable and internet issues, handling inbound calls, resolving customer concerns, and promoting additional services. I was later promoted to Quality Assurance Specialist, where I evaluated calls, provided detailed feedback, and monitored agent performance to ensure high-quality service. I'm fluent in English, work well under pressure, and am a responsible, reliable, and positive team player. I'm excited to offer excellent customer service, quality evaluation, or any support you may need! Services Offered: Quality Assurance & Call Evaluation: Call auditing, feedback documentation, performance reporting, and QA calibration participation. Data Entry & Web Research: Accurate data collection, lead sourcing, database updating, and Excel/Google Sheet management. Customer Service & Appointment Setting: Handling inbound/outbound calls, scheduling, and client coordination. CRM & Admin Support: Uploading/downloading call recordings, managing customer data, and ensuring compliance with HIPAA and data privacy policies. Technical Support: Troubleshooting basic phone, internet, and cable issues; assisting with billing and service concerns.