Romulo T.

I’ve built my career from the ground up. I started as a sales agent, where I was hired to sell online business directories for Verizon. I quickly became one of the top performers and consistently qualified for the company’s Excel Club, which was a reward program for top performers. We’d get to spend two days and a night at a beautiful location celebrating our achievements, which was a pretty nice bonus for hitting sales targets. I also consistently qualified for yearly salary increases until I eventually reached the highest level available for my position. From there, I was promoted to Team Leader, managing a team of 15 sales consultants. And that was when I met the client I’m still working with to this day, back in 2010. My first campaign with them was Optus, which I helped stabilize and manage for a year. Because the client was happy with the results, they eventually launched another campaign with us, Energy Australia. The campaign initially struggled, so the client asked me to take over. I started by analyzing the data to understand exactly where we were. I reviewed calls, identified areas for improvement, studied common objections, improved rebuttals, refined the scripts and call flow, conducted root-cause analysis, and coached underperforming team members. But I also believe performance isn't just about processes, it’s about people. So I introduced gamification, power hours, and spiffs to keep the team motivated and engaged. The result? We consistently exceeded our sales goals, and the campaign eventually scaled from 10 agents to 100 agents. Today, I’m an Operations Manager for the same client, overseeing the entire energy campaign. We now have multiple partners, not just Energy Australia, so my role has expanded from managing a team to directing the overall operation. And that's the experience I want to bring to your business. I want to help you not only hit your targets, but exceed them, while building a team that performs consistently and, more importantly, is sustainable in the long run. So if you’re looking for someone who can turn data into action, develop people, fix processes, and drive results. Hire me