Justino C.

Microsoft Certified IT Specialist | L2 Help Desk | O365 & Windows Admi

With over 9 years of professional experience in technical support and systems administration, I specialize in providing seamless IT solutions for global businesses. I am a Microsoft Certified Solutions Expert with a deep background in supporting Windows environments and Office 365 ecosystems. My expertise was further refined working for Thrive, a leading US-based Managed Service Provider (MSP), where I managed complex workstation deployments and provided advanced technical troubleshooting for diverse client needs. What I bring to your project: Expert Administration: In-depth knowledge of Office 365, Active Directory, and Network Administration. Advanced Troubleshooting: Proven ability to resolve Level 1 and Level 2 issues, from hardware failures and OS errors to complex software bugs. Specialized Software Support: Experienced in deploying and supporting PMS applications like Avimark, Cornerstone, and Ezyvet. RMM Tools: Proficient in using industry-standard tools such as AutoTask, Datto RMM, and ServiceNow (SNOW). Whether you need a reliable hand for daily IT help desk operations or a specialist for a large-scale workstation rollout, I deliver results with technical precision and a strong focus on end-user satisfaction. Let’s connect to discuss how I can streamline your IT operations.