Jahangir A.

Are orders, customer emails and daily follow-ups taking up time you should be spending on your business? I can take that work off your plate and keep it organized, accurate and on schedule. I have worked on Upwork for 11 years, with 233 jobs and more than 22,000 billed hours. Most of my earnings come from long-term contracts, and several of them ran for more than three years. I work best as a steady part of a small team. WHAT I CAN HANDLE Order management and fulfillment • Order processing, status updates and order problems • Shipping coordination, tracking and delivery follow-ups • Returns, replacements and inventory coordination Customer support • Email and ticket replies for order and delivery questions • Complaints, escalations and follow-ups until the issue is closed Operations and admin support • Inbox and calendar management, documentation and CRM updates • Trackers and KPI reports in Excel and Google Sheets • Daily tasks that follow your SOPs Property management support • Tenant communication and rental inquiries • Applications, listings and inspection scheduling • Property and tenant records, and follow-ups with prospects and local agents MY EXPERIENCE Medical supply operations: For about 4.5 years at The Wound Pros / WP Supply, I moved up from Administrative Coordinator to Order Fulfillment Specialist and then Order Fulfillment Manager. I handled orders, shipping, returns, records and KPI reporting, and I supervised and coordinated daily fulfillment work. Real estate administration: I have billed more than 9,000 hours as a real estate administrative assistant, handling the daily admin work that keeps a property business moving. Computer Science: I hold a BS in Computer Science (2014), so I learn new systems quickly and am comfortable working with data. One client described me as "proactive, communicates clearly, and thinks one step ahead." TOOLS Shopify • Zendesk • Freshdesk • AppFolio • Excel • Google Workspace • Slack • Microsoft Teams If you need dependable long-term support, send me a short note about your business and where things are getting stuck. I will tell you honestly whether I am the right fit and how I can help.