Chris-Anne R.

I help businesses stay organized, deliver better customer experiences, and keep daily operations running smoothly. ✨ With 12+ years of remote experience, I provide dependable administrative, customer support, and operations assistance to businesses across different industries. I have worked with startups, entrepreneurs, growing businesses, and established teams, taking ownership of day-to-day workflows and helping them stay on top of their operations. My experience includes supporting more than 20,000 customers, managing lead databases containing up to 50,000 records, and contributing to business operations for crowdfunding campaigns that generated over $1.7M in revenue. 🚀 💼 𝗛𝗢𝗪 𝗜 𝗖𝗔𝗡 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 𝗬𝗢𝗨𝗥 𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 📋 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗩𝗘 & 𝗘𝗫𝗘𝗖𝗨𝗧𝗜𝗩𝗘 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 • Email and inbox management • Calendar management and scheduling • Data entry and database management • Documentation and record-keeping • Online research and reporting • General administrative assistance 💬 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 & 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗨𝗖𝗖𝗘𝗦𝗦 • Email and ticket-based customer support • Customer inquiries and issue resolution • Order tracking and delivery assistance • Returns, refunds, and payment inquiries • Customer records and CRM management • Support templates, macros, and workflow improvements 🛍️ 𝗘-𝗖𝗢𝗠𝗠𝗘𝗥𝗖𝗘 𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗦 • Shopify order management • Order processing and fulfillment coordination • Returns, refunds, and cancellations • Inventory and shipment tracking • Vendor and fulfillment partner coordination • Product listing and data updates ⚙️ 𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗦 & 𝗣𝗥𝗢𝗝𝗘𝗖𝗧 𝗖𝗢𝗢𝗥𝗗𝗜𝗡𝗔𝗧𝗜𝗢𝗡 • Daily workflow coordination • Task and project tracking • Process documentation • Vendor and stakeholder communication • Logistics and shipment coordination • Operational reporting and follow-ups 🔎 𝗖𝗥𝗠, 𝗟𝗘𝗔𝗗 𝗚𝗘𝗡𝗘𝗥𝗔𝗧𝗜𝗢𝗡 & 𝗥𝗘𝗦𝗘𝗔𝗥𝗖𝗛 • CRM data management • Lead generation and prospect research • Contact sourcing and verification • Database building and maintenance • LinkedIn and online research • Sales and outreach support 🧰 𝗧𝗢𝗢𝗟𝗦 & 𝗣𝗟𝗔𝗧𝗙𝗢𝗥𝗠𝗦 • 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗖𝗥𝗠: Zendesk, Freshdesk, Dixa, HubSpot • 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 & 𝗣𝗮𝘆𝗺𝗲𝗻𝘁𝘀:Shopify, StackCommerce, ShipMonk, Shipmondo, Stripe, PayPal • 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: ClickUp, Asana, Trello, Notion, Google Workspace • 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 & 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆: Slack, OpenPhone, Zapier, ChatGPT, Claude, Gemini, Canva • 𝗟𝗲𝗴𝗮𝗹 & 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲: Actionstep, Xero 🌟 𝗠𝗬 𝗪𝗢𝗥𝗞 𝗔𝗣𝗣𝗥𝗢𝗔𝗖𝗛 I value clear communication, accountability, attention to detail, and taking ownership of responsibilities. I work independently, adapt to different business processes, and aim to make everyday operations easier for the people and teams I support. I'm proactive, resourceful, and always ready to roll up my sleeves and get things done! 🏆 𝗨𝗣𝗪𝗢𝗥𝗞 𝗧𝗥𝗔𝗖𝗞 𝗥𝗘𝗖𝗢𝗥𝗗 💰 $200K+ in total earnings ⏱️ 19,144+ hours worked 📁 95 total jobs ⭐ 100% Job Success Score 🤝 3,700+ hours on a long-term administrative and customer support engagement If you need an experienced remote professional who can support your customers, manage administrative responsibilities, and help keep your business organized, I'd be happy to discuss how I can help. Let's make your day-to-day operations a little easier! 😊