Goran V.

Project/Operations Manager

My objective is to build longstanding relationships with each client that i work with and to deliver 110% on every project that im hired to work on. With over 10 years of experience working as a freelancer, I've been able to work across borders and gain knowledge that would be impossible if otherwise. As a Project/Operations manager, my main focus is always on the people. I love to connect with my team, especially in a remote environment and build a great bond with each one. This has proven to improve our communication, coordination, and efficiency. Overall experience as a Project/Operations Manager. Coda.io, Trello, Asana, ClickUp experience: ● Setting up workspace for different teams and onboarding clients to boards ● Building automation, team task trackers, calendars ● Timelines and Kanban views for team management ● Training team members how to use management tools ● Doing QA on the work of the team members ● Setting up deadlines and resolving roadblocks ● Delegating tasks. ● Planning sprints ● Setting up teams with Push and Pull methodology ● Setting up teams with Boulder, Pebbles and Sand methodology Basic knowledge of Agile methodologies, Jira and Scrums. Extensive experience in Customer and Client Support as working as Community and Social Media Moderator for Upwork. Proven track record of resolving a simple support request to communicating about legal actions and completely changing the customer experience. Working for almost the past 2 years for Uwpork directly has also given me the perspective on It’s best to source freelancers, find the perfect fit for the job and manage them correctly to respect deadlines with outstanding results. Additionally I have a financial background as I have a Bachelor in Financial Management and Certifications for QuickBooks and Freshbooks.