Ma Cielo M.
Customer Support Operations and Manager
Customer service is the vital link between a company and its clients, and to me, it's the cornerstone of a successful business. In an era dominated by automation, I firmly believe that the human touch is what fosters a sense of security and value among customers. With a decade of experience as a customer service representative, I see myself as more than just a facilitator—I am the bridge that connects businesses with their customers in the most humane way possible. Over the years, my role has evolved into that of a meticulous listener, keen observer of details, and a responsive partner attuned to the emotions and needs of customers. I take pride in my creativity in problem-solving and my unwavering dedication to nurturing positive relationships with customers. For me, customer service is a holistic commitment encompassing attention to detail, responsiveness, creative problem-solving, and the maintenance of strong customer relations. If your vision of customer service aligns with these principles, I am eager to contribute to your company's success. Let's work together to ensure your customers receive top-notch service, bringing us closer to achieving your company's goals.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $5.1k
Billed in all: $253,180$253k
$5.1k in the last 6 months
Across 25 contracts
Earnings, last 30 days
Skill rankings: Top 10% in English
Ranked by MRR among everyone on Upwork with the skill.
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