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Ma Cielo M.
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Ma Cielo M.

Customer Support Operations and Manager

Customer service is the vital link between a company and its clients, and to me, it's the cornerstone of a successful business. In an era dominated by automation, I firmly believe that the human touch is what fosters a sense of security and value among customers. With a decade of experience as a customer service representative, I see myself as more than just a facilitator—I am the bridge that connects businesses with their customers in the most humane way possible. Over the years, my role has evolved into that of a meticulous listener, keen observer of details, and a responsive partner attuned to the emotions and needs of customers. I take pride in my creativity in problem-solving and my unwavering dedication to nurturing positive relationships with customers. For me, customer service is a holistic commitment encompassing attention to detail, responsiveness, creative problem-solving, and the maintenance of strong customer relations. If your vision of customer service aligns with these principles, I am eager to contribute to your company's success. Let's work together to ensure your customers receive top-notch service, bringing us closer to achieving your company's goals.

🇵🇭Malolos City, Philippines$12/hr100% JSS5.00 (12)Since Oct 2013

Earnings and projects

MRR
$855

Last 6 months ÷ 6

World#55,072 / 412k
🇵🇭Country#10,692 / 56.3k
Revenue, last 30 days
$907

Last 6 months: $5.1k

World#45,762 / 412k
🇵🇭Country#9,484 / 56.3k
Total earnings
$247k

Billed in all: $253k

World#10,920 / 412k
🇵🇭Country#717 / 56.3k
Per project
$13k

$5.1k in the last 6 months

World#11,317 / 412k
🇵🇭Country#2,505 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
19

Across 25 contracts

0% fixed100% hourly
World#138,388 / 412k
🇵🇭Country#10,767 / 56.3k

Earnings, last 30 days

$253k+$907 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$252.0k$252.5k$253.0k$253.5kOct 8Oct 23Nov 7

Skill rankings: Top 10% in English

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