Margen A.

I’m a Top Rated Customer Service Specialist and Virtual Assistant from the Philippines with over 13 years of experience helping businesses succeed in industries such as telecom, satellite radio, manufacturing, beauty, and mobile apps. I began my career as a Call Center Representative for a US-based telecommunications company, then supported the SiriusXM account, where I managed sales, technical support, and customer service. Later, I joined Henkel Shared Services, a German manufacturing company, where I handled emails, calls, escalations, and claims. Since 2018, I’ve been working remotely, providing dedicated customer service via email and live chat for global companies. Over the years, I’ve become highly skilled in using Zendesk and Freshdesk ticketing systems, ensuring issues are tracked, resolved, and followed up efficiently. My remote experience has sharpened my ability to stay organized, proactive, and efficient in fast-paced environments while maintaining excellent customer experiences. ✅ Here’s how I can support your business: Deliver outstanding customer service via email & live chat Manage sales, technical support, claims, escalations & inboxes Keep operations on track with calendar/email management, data entry & admin support 🛠️ Tools I Know & Love: Zendesk (advanced user) | Freshdesk (advanced user) | Stripe | PayPal | Canva | Slack | Zoom | Gmail | Google Suite (Docs, Sheets, Calendar, Meet) | Microsoft Office | One Flow Let’s work together to make your business run smoother, smarter, and a little more fun! 🌟