Russell A.

Customer Relations/Retention

I have a BBA in Human Resource Management and Finance and Banking but I have worked mainly in Customer Service and Administration for over 10 years and consider myself an expert in resolving basic and complex problems that customers have, within the parameters of what the company I work for will allow. I am also an expert at customer retention, especially when dealing with irate customers. The key though is to go above and beyond for your customer which allows me 99.9% of the time to retain their business. In the past I worked at Accent Marketing which is a company based in Jeffersonville, Indiana and had a location in Jamaica where I currently reside. I am also a website designer who builds websites through WordPress, Wix and Square Space. I am a focused individual who has achieved all I have set out to do so far but I have much further to go. I will never stop my quest to achieve the best because then I will have to settle for less.. My Skills: * Inbound/Outbound Phone Support * Email Handling * Chat Support and Ticket Handling * Back Office Support * Social Media Support * Talkdesk knowledge * Onboarding new hires * Typing Skills 52 wpm * Website Designer/Builder (WordPress/Editor X/Square Space)