Ayesha G.

I know you’re looking for an experienced, independent, and detail-oriented professional who can start immediately. I’ve got you! I am a professional virtual assistant and senior customer service representative with 14+ years of experience helping online brands optimize operations, improve customer experience, and scale efficiently. I've worked with brands such as iHerb, Kilo Health, Gameday Social, Makeup Boutique, and various Shopify merchants. Throughout my career, I've helped businesses streamline workflows, manage day-to-day operations, improve customer retention, and create scalable systems that support long-term growth. With 10,000+ Upwork hours and consistent 5-star feedback, I don't just manage tasks, I identify bottlenecks, improve processes, and help ecommerce businesses run more efficiently. My expertise includes: • Shopify Store Management • Backend Operations Management • Customer Service • Order Processing & Fulfillment • Product Listings, Catalog Management & SKU Creation • Inventory Management • Faire Account Management • Jira Ticket Creation & Escalation • CRM & Helpdesk Management (Zendesk, Zoho, Georgias, BigCommerce) • Klaviyo Email Marketing Support • Meta Ads & Digital Marketing • QuickBooks Data Entry & Bookkeeping • Reporting, Analytics & Process Optimization • Team Coordination & Administrative Support • Calendar Management • Inbox Handling • YouTube Account Handling and Video Editing • SOP Creation • Product Quality Assurance Tools & Platforms: Shopify | Faire | ApparelMagic | Zendesk | Jira | Zoho | Klaviyo | Meta Ads | QuickBooks | Google Workspace | Microsoft Office | WordPress | BigCommerce | Canva | Dropbox | ChatGPT | Social Media Accounts | CapCut I take ownership of my work. Whether you need a reliable Ecommerce Manager to oversee daily operations, optimize processes, manage your Shopify store, or improve customer satisfaction, I can help keep your business organized, efficient, and positioned for growth.