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Muhammad U.
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Muhammad U.

Technical | Customer Support & Cybersecurity expert

I have been working as a Technical support specialist for more than Five years. Out of 5 years, I have 4 years experience in customer facing role. I have excellent people skills and understand users' concerns well. Plus, I am a quick learner, coachable, and accountable. I will be a great asset in a customer support or technical support team. Moreover, I have lead a team of multiple Dispute Resolutions writers. I can effectively work as a team lead to manage their productivity and quality and to train them on different strategies. Plus, I am an excellent writer. Also, I can do extensive research work and can provide administrative services. I will be pleased to assist startups in completing day-to-day tasks and organizing their priorities and tasks. Please see my job feedback and history for the quality of my work! Thanks :)

🇵🇰Karachi, Pakistan$20/hr100% JSS4.99 (34)Since Nov 2013

Earnings and projects

MRR
$758

Last 6 months ÷ 6

World#60,300 / 412k
🇵🇰Country#7,213 / 52.9k
Revenue, last 30 days
$915

Last 6 months: $4.5k

World#45,552 / 412k
🇵🇰Country#5,430 / 52.9k
Total earnings
$161k

Billed in all: $165k

World#21,273 / 412k
🇵🇰Country#1,589 / 52.9k
Per project
$3.6k

$4.5k in the last 6 months

World#47,789 / 412k
🇵🇰Country#3,106 / 52.9k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇰Country#22,564 / 52.9k
Projects in all
45

Across 57 contracts

42% fixed58% hourly
World#67,784 / 412k
🇵🇰Country#10,719 / 52.9k

Earnings, last 30 days

$165k+$915 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$163.5k$164.0k$164.5k$165.0kOct 8Oct 23Nov 7

Skill rankings: Top 11% in Ethical Hacking

Ranked by MRR among everyone on Upwork with the skill.

  1. #13Information Security Awareness90 freelancers · 🇵🇰 #3Top 14%
  2. #16Security Operation Center135 freelancers · 🇵🇰 #5Top 12%
  3. #33Web App Penetration Testing235 freelancers · 🇵🇰 #10Top 14%
  4. #35Ethical Hacking320 freelancers · 🇵🇰 #9Top 11%
  5. #38Web Application Security246 freelancers · 🇵🇰 #9Top 15%
  6. #57Product Onboarding227 freelancers · 🇵🇰 #4Top 25%
  7. #76Penetration Testing623 freelancers · 🇵🇰 #13Top 12%
  8. #113End User Technical Support418 freelancers · 🇵🇰 #8Top 27%