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Eleonor Q.
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Eleonor Q.

Customer Support Lead | SaaS & Tech Support | Social Media | Shopify

With 15+ years of experience, I help SaaS and eCommerce businesses deliver fast, reliable customer support that keeps customers satisfied and loyal. I specialize in: • Email & chat support (Zendesk, Gorgias, Freshdesk, Intercom) • Shopify support (orders, refunds, product inquiries) • Social media support (Facebook & Instagram) • Technical troubleshooting and issue resolution • Content moderation I handle high-volume inquiries efficiently while maintaining a professional and friendly customer experience. If you need dependable support to improve response times and keep customers happy, I’m ready to help!

🇵🇭Caloocan City, Philippines$11/hr100% JSS4.82 (18)Since Nov 2013

Earnings and projects

MRR (estimate)
≈$1.5k

An estimate from an earlier read

World#33,177 / 412k
🇵🇭Country#4,977 / 56.3k
Revenue, last 30 days
$1.6k

Last 6 months: $8.7k

World#26,882 / 412k
🇵🇭Country#4,006 / 56.3k
Total earnings
$153k

Billed in all: $157k

World#22,876 / 412k
🇵🇭Country#2,308 / 56.3k
Per project
$10k

$2.9k in the last 6 months

World#15,536 / 412k
🇵🇭Country#3,586 / 56.3k
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇵🇭Country#5,298 / 56.3k
Projects in all
15

Across 21 contracts

5% fixed95% hourly
World#161,377 / 412k
🇵🇭Country#12,950 / 56.3k

Earnings, last 30 days

$157k+$1.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$155k$156k$157kOct 8Oct 23Nov 7

No data since Nov 5, 2026.

Skill rankings: Top 6% in Microsoft Word

Ranked by MRR among everyone on Upwork with the skill.

  1. #141Content Moderation1,144 freelancers · 🇵🇭 #65Top 12%
  2. #383Salesforce CRM3,059 freelancers · 🇵🇭 #94Top 13%
  3. #524Google Docs8,007 freelancers · 🇵🇭 #242Top 7%
  4. #705Microsoft Word12,572 freelancers · 🇵🇭 #269Top 6%
  5. #865Zendesk5,908 freelancers · 🇵🇭 #455Top 15%
  6. #1,354Online Chat Support11,527 freelancers · 🇵🇭 #794Top 12%
  7. #1,681Email Support14,954 freelancers · 🇵🇭 #990Top 11%
  8. #2,399Microsoft Excel32,523 freelancers · 🇵🇭 #794Top 7%