Ma Ellen D.

Versatile VA, Certified Bookkeeper, Operations Manager. Hello! I'm Ellen. My journey to becoming a top-rated Virtual Assistant (VA) has been nothing short of an adventure. With a Degree in Accountancy, I began my career as an accounting assistant. Over time, I climbed the ladder to become an Accounting Supervisor and eventually a Virtual Assistant. For the past 13 years, I've been a dedicated freelancer on Upwork, starting with minimal and part-time projects. Six years ago, I landed a significant project that allowed me to transition into a full-time freelancer. My corporate experience spans various roles in accounting/bookkeeping and customer service through phone, chat, and email. I've worked in diverse industries, including management and consultancy, non-profit organizations, architectural and engineering, web design, publications, eCommerce, music/radio broadcasting, agriculture, real estate, and recreational services. As a freelancer, I've tackled numerous projects such as data entry, lead generation, research and writing, online marketing, LinkedIn marketing, email marketing, retail store management, accounting/bookkeeping, and product research. Recently, my focus has been on providing virtual assistance for eCommerce websites, real estate/property management, and the life/medical science industry. In my free time, I cherish moments with my daughter and indulge in reading and watching documentaries and films. My favorite genres are mystery, action, and sci-fi. I'm currently honing my marketing skills to expand my service offerings. Additionally, I am aspiring to build a network of VAs and offer VA classes for aspiring virtual assistants. CERTIFIED BOOKKEEPER COST ACCOUNTING PROFESSIONAL CHARTERED FINANCIAL MANAGEMENT ANALYST CERTIFIED PAYROLL SPECIALIST CERTIFIED INTERNAL AUDIT SPECIALIST CHARTERED TAX PROFESSIONAL Accounting/Bookkeeping Software: Quickbooks Desktop, Quickbooks Online, Xero, Wave, Zoho Books Certifications: Quickbooks Desktop Certified, Quickbooks Online Certified, Xero Certified Advisor, Xero Partner Skills: Standards of accounting, General business knowledge, Software proficiency, Data analysis, Problem-solving Property Management Companies Software: Appfolio, Buildium, Innago Certifications: Appfolio Leasing Certification, Appfolio Accounting Certification Skills: Understanding landlord-tenant laws and regulations, Handling maintenance requests and repairs, Marketing properties, Managing tenants/rents/properties, Service Companies Software: Servicem8, Deputy Skills: Service Quotations/Estimates, Accepting Service Requests, Assigning Service Requests to the team/personnel, Making follow-up about the progress of the Service Requests, Sending Service Request Reports to the clients, Billing and Collecting Payment from Clients eCommerce Companies Software: Magento Digital eCommerce, Amazon Seller, Dear, Shipfusion Skills: Order Management, Inventory Management, Requisition/Purchase, Customer Service via email responses Other Niche/Skills Software: Mailchimp, Klaviyo, Hubspot, Canva, VSDC, WordPress, Weebly, Trello, Zoho Projects, Asana, Bootcamp, Office 360, Google GSuite, Zoho One, Certifications: Google Fundamentals of Digital Marketing, Hubspot Digital Marketing, Hubspot Social Media, Hubspot SEO Certified, Hubspot Email Marketing Skills: Social Media Management, Email Marketing, Photo Editing, Video Editing, Website Design, Project/Task management, Calendar Management