Felix Benjamin D.

I help businesses stay organized, support their customers, and keep daily operations running smoothly. With 10+ years of experience in customer service, virtual assistance, operations support, and client relations, I have worked with global companies including Delta Air Lines, Sitel, ShineOn, Webhelp, Concentrix, and Maravilla Cleaners. Throughout my career, I have supported customers, managed administrative processes, handled CRM systems, analyzed operational data, and provided bilingual support in both English and Spanish. My experience includes: ✔ Customer Support (Email, Chat & Phone) ✔ Virtual Assistance & Administrative Support ✔ CRM Management & Data Entry ✔ Shopify Product Management & E-commerce Support ✔ Quality Assurance & Call Evaluations ✔ Calendar & Inbox Management ✔ Google Workspace & Microsoft Office ✔ Technical Support ✔ Reporting & Operations Analysis ✔ English-Spanish Communication At ShineOn, I spent nearly seven years supporting thousands of seller accounts while managing product operations and customer requests. At Webhelp, I provided technical support for business communication platforms, and at Concentrix, I worked as a Workforce Management Analyst, helping teams meet service-level goals through real-time operational analysis. Most recently, I have been managing client relationships and operational coordination for commercial service accounts across multiple locations. Clients appreciate my professionalism, attention to detail, strong communication skills, and ability to learn new systems quickly. Whether you need reliable customer support, administrative assistance, CRM management, data entry, or operational support, I am committed to delivering accurate, efficient, and high-quality results. Let's discuss how I can help support your business and free up your time so you can focus on growth.