Tudor S.

Technical Support / Product Management / Onboarding / Adtech

🔹About me Hi, I'm Tudor, a seasoned Technical Consultant and Product Manager with 15+ years in SaaS, product management, AdTech and customer service. I’m one of those people who genuinely cares and thrives on customer satisfaction, keeping users on the happy path through clear communication and practical problem-solving. My Upwork journey began in 2015 with a few freelance projects. Thanks to the results and trust built, one of my clients later hired me full-time, and we worked together for nearly 10 years. In 2024, we decided to part ways and I started dipping my feet into entrepreneurship. I then set up my own small business for renting aircare products, which now runs largely on its own. I’m now looking to get back into freelancing, bringing with me over 15 years of work experience, a decade of Adtech knowledge and remote collaboration, long-term client relationship building, and a strong “owner” mindset. 🔹Preferred roles 🔧 Technical Consultant / Technical Support 📦 Product Manager / Product Owner 🚀 Onboarding Specialist 🌉 Integrations Manager If you’re looking for a long-term, reliable partner I’d be happy to discuss how I can help with your next project. 🔹Core Expertise 🧠 Product Management - Manage cross-functional initiatives to improve product functionality, integrate third-party technologies and ship meaningful enhancements. 🌉 Technical Translation - Bridge the gap between business and engineering by turning vague requirements into clear PRDs, specs and customer-friendly knowledge base articles. 🔌 Technical Integrations - Plan and coordinate integrations with identity providers, ad exchanges, attribution platforms, audience data providers and other third-party tools to enhance platform capabilities. 🛠️ Technical Support & Troubleshooting - Diagnose and resolve issues related to ad delivery, banner ads, tracking tags and oRTB implementation using HTML, JavaScript, MySQL and tools like Postman, Kibana and Redash. 🎓 Customer Onboarding, Training & Enablement - Run training sessions, create documentation, and support teams so customers adopt the product faster and stay successful over time. 📊 Ad Operations Management - Set up, monitor and optimize campaigns across multiple ad servers, analyze performance and provide clear, actionable recommendations to stakeholders. 🤖 AI-assisted Workflows & Documentation - Use various AI tools to speed up research, documentation and troubleshooting, without sacrificing quality or human judgment. Draft and refine PRDs, specs, mockups, knowledge base articles and support macros.