Mary Grace Y.
Customer Support | E-Commerce Manager | Virtual Assistant
Hi, I’m Grace! I hold a bachelor’s degree in International Business and Entrepreneurship Management and have 15 years of experience in customer service, specializing in email and chat support, telecommunications, sales, and product assistance. I've also had the opportunity to supervise and collaborate with diverse teams, enhancing both customer satisfaction and operational efficiency. I believe exceptional customer service is the backbone of any successful business, and my goal is always to provide top-tier support that fosters strong client relationships and business growth. Let’s connect—I'd love to chat and see how I can help!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $23k
Billed in all: $603,571$604k
$7.8k in the last 6 months
Across 69 contracts
Earnings, last 30 days
Skill rankings: Top 0.67% in Order Fulfillment
Top 1% in 3 of 13 skills, ranked by MRR among everyone on Upwork with the skill.
- Re:amaze55 freelancers · 🇵🇭 #2Top 4%🇵🇭#2 of 40
- #6Community Moderation605 freelancers · 🇵🇭 #3Top 0.99%🇵🇭#3 of 191
- #13Order Fulfillment1,928 freelancers · 🇵🇭 #9Top 0.67%🇵🇭#9 of 1,262
- #24Ecommerce Support1,624 freelancers · 🇵🇭 #14Top 1%🇵🇭#14 of 760
- #29Communication Etiquette1,807 freelancers · 🇵🇭 #11Top 2%🇵🇭#11 of 1,003
- #30Gorgias1,588 freelancers · 🇵🇭 #12Top 2%🇵🇭#12 of 895
- #55Customer Experience2,788 freelancers · 🇵🇭 #13Top 2%🇵🇭#13 of 1,061
- #56Customer Satisfaction3,986 freelancers · 🇵🇭 #27Top 1%🇵🇭#27 of 1,816