Shelly P.

Enterprise IT Support and Systems Administration professional with expertise in Microsoft 365, Azure, Intune, Autopilot, Jamf, Google Workspace, Keeper, endpoint management, identity and access management (IAM), cloud technologies, security operations (SecOps), SOC compliance, BitLocker encryption, and cross-platform administration of Windows and macOS environments. Experienced in Exchange administration, Group Policy management, WSUS administration, and enterprise software and hardware deployments. Proven track record supporting global IT operations, leading successful software rollouts, and resolving complex technical challenges in fast-paced environments. Skilled at improving system reliability, enhancing end-user productivity, and delivering exceptional customer service while consistently meeting SLA and business objectives. Recognized as a trusted technical resource with a strong focus on security, operational efficiency, continuous improvement, and technology adoption. I have contributed to implementing and maintaining file servers. Creating KB articles to training for helpdesk. Create policy for Intune and manage AD Azure accounts; MDM Management; Windows Server management; Create mailboxes, MFA, SSO and AD accounts. Experience in Crowdstrike, Defender and Mcafee anti-virus and spyware prevention. Resolve medium-complex problem; Setup and configure computer systems; Trouble shoot and customer service for over 1000 employees. I am committed to delivering reliable technical solutions and providing exceptional customer support while managing global software deployments and upgrades efficiently. I have excellent customer service.