May Ann O.

Email and Phone Support/Identity and Fraud Investigations

I am a dedicated customer service and operations professional with extensive experience in the call center and remote work industry. I worked in the BPO/call center industry from 2008 to 2017, supporting international customers and developing strong expertise in customer service, sales, communication, and problem resolution. Since 2017, I have been successfully working remotely, demonstrating reliability, self-management, and the ability to deliver high-quality results in a work-from-home environment. In addition to customer support and sales, I also have experience in Trust & Safety and Identity Verification processes, including reviewing customer information, verifying identities, handling sensitive data with confidentiality, and ensuring compliance with company policies and security procedures. My background has helped me develop strong attention to detail, analytical thinking, and the ability to make accurate decisions while maintaining a positive customer experience. Over the years, I have supported U.S., Australian, and European customers through phone, email, and administrative support channels. I am proficient in Microsoft Office applications, internet research, CRM tools, and remote collaboration platforms. My areas of expertise include:
 • Customer Service & Sales Support
 • Trust & Safety Operations
 • Identity Verification & Account Review
 • Email & Phone Support
 • Data Entry & Administrative Tasks
 • Account Management
 • Complaint Resolution
 • Internet Research & Documentation
 • Microsoft Office & CRM Tools I am known for being dependable, detail-oriented, adaptable, and committed to maintaining professionalism and confidentiality in every task I handle. With years of customer-facing and remote work experience, I am confident in my ability to support businesses efficiently and deliver excellent service to clients and customers alike.