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Anecieto S D.
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Anecieto S D.

Senior E-Commerce Operations & Support Manager | Shopify & Amazon

I help US e-commerce brands streamline customer support, order management, and backend operations. I’ve spent over 10 years managing real e-commerce workflows, not just answering tickets, but handling: • Shopify and Amazon order lifecycles • Refunds, RMAs, disputes, and chargebacks • Vendor and supplier coordination • Dropship and fulfillment delays • High-volume ticket environments I’ve worked directly with founders, directors, and CEOs, and I understand what matters: accuracy, speed, and accountability. If you’re looking for someone who understands both operations and people, let’s talk.

🇵🇭Cebu City, Philippines$30/hr100% JSS5.00 (15)Since Dec 2013

Earnings and projects

MRR
$5.4k

Last 6 months ÷ 6

World#4,723 / 412k
🇵🇭Country#106 / 56.3k
Revenue, last 30 days
$5.4k

Last 6 months: $32k

World#4,901 / 412k
🇵🇭Country#127 / 56.3k
Total earnings
$491k

Billed in all: $506k

World#2,877 / 412k
🇵🇭Country#57 / 56.3k
Per project
$31k

$16k in the last 6 months

World#2,740 / 412k
🇵🇭Country#386 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
16

Across 23 contracts

4% fixed96% hourly
World#155,087 / 412k
🇵🇭Country#12,320 / 56.3k

Earnings, last 30 days

$506k+$5.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$500k$505k$510kOct 8Oct 23Nov 7

Skill rankings: Top 0.22% in Email Support

Top 1% in 10 of 12 skills, ranked by MRR among everyone on Upwork with the skill.

  1. 2Following Procedures250 freelancers · 🇵🇭 #1Top 0.80%
  2. #7Order Tracking2,668 freelancers · 🇵🇭 #5Top 0.26%
  3. #8Dropshipping2,698 freelancers · 🇵🇭 #3Top 0.30%
  4. #11Ticketing System1,296 freelancers · 🇵🇭 #2Top 0.85%
  5. #30Zendesk5,908 freelancers · 🇵🇭 #7Top 0.51%
  6. #33Email Support14,954 freelancers · 🇵🇭 #14Top 0.22%
  7. #43Email Communication14,123 freelancers · 🇵🇭 #10Top 0.30%
  8. #43Technical Support11,267 freelancers · 🇵🇭 #10Top 0.38%