Anecieto S D.
Senior E-Commerce Operations & Support Manager | Shopify & Amazon
I help US e-commerce brands streamline customer support, order management, and backend operations. I’ve spent over 10 years managing real e-commerce workflows, not just answering tickets, but handling: • Shopify and Amazon order lifecycles • Refunds, RMAs, disputes, and chargebacks • Vendor and supplier coordination • Dropship and fulfillment delays • High-volume ticket environments I’ve worked directly with founders, directors, and CEOs, and I understand what matters: accuracy, speed, and accountability. If you’re looking for someone who understands both operations and people, let’s talk.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $32k
Billed in all: $505,607$506k
$16k in the last 6 months
Across 23 contracts
Earnings, last 30 days
Skill rankings: Top 0.22% in Email Support
Top 1% in 10 of 12 skills, ranked by MRR among everyone on Upwork with the skill.
- Following Procedures250 freelancers · 🇵🇭 #1Top 0.80%🇵🇭#1 of 139
- #7Order Tracking2,668 freelancers · 🇵🇭 #5Top 0.26%🇵🇭#5 of 1,731
- #8Dropshipping2,698 freelancers · 🇵🇭 #3Top 0.30%🇵🇭#3 of 1,022
- #11Ticketing System1,296 freelancers · 🇵🇭 #2Top 0.85%🇵🇭#2 of 540
- #30Zendesk5,908 freelancers · 🇵🇭 #7Top 0.51%🇵🇭#7 of 2,921
- #33Email Support14,954 freelancers · 🇵🇭 #14Top 0.22%🇵🇭#14 of 8,734
- #43Email Communication14,123 freelancers · 🇵🇭 #10Top 0.30%🇵🇭#10 of 6,862
- #43Technical Support11,267 freelancers · 🇵🇭 #10Top 0.38%🇵🇭#10 of 6,366