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Janice O.
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Janice O.

Ecommerce Operations Leader / Continuous Improvement Specialist

Core Values: ✔ Excellence – Strive to go beyond expectations in everything we do. ✔ Humility – Recognize that there is always room to grow, learn, and improve. ✔ Integrity – Do the right thing, even when no one is watching. ✔ Honesty – Speak the truth with kindness and transparency. ✔ Love – Matthew 22:36-40 I have a full-time job to which I am fully committed (3am-12pm EST). Outside of that, I dedicate 3–4 hours each day to scaling my services by leading a growing team that provides marketing and administrative support. I'm expanding this team with the right people in the right roles—leveraging my strength in talent matching and mentoring. I take pride in helping individuals excel in their areas of expertise, guiding them to deliver their best work while contributing to a high-performing, service-driven culture. My mission is to create an environment where businesses, employees, and customers thrive together. My top priorities include: 🔹 Delivering a World-Class Customer Experience – Every customer counts. I prioritize a seamless, white-glove service that builds trust, loyalty, and long-term satisfaction. 🔹 Driving Employee Engagement & Growth – Empowered teams drive great results. I provide the tools, guidance, and motivation to help individuals grow and stay committed. 🔹 Enhancing Client Success – Through smart process optimization, I help business owners reclaim their time and focus on what matters most: scaling, innovating, and achieving personal and professional goals.

🇵🇭Hilongos, Philippines$25/hr100% JSS5.00 (8)Since Dec 2013

Earnings and projects

MRR
$1k

Last 6 months ÷ 6

World#47,800 / 412k
🇵🇭Country#8,884 / 56.3k
Revenue, last 30 days
$972

Last 6 months: $6.1k

World#43,682 / 412k
🇵🇭Country#8,886 / 56.3k
Total earnings
$100k

Billed in all: $102k

World#39,067 / 412k
🇵🇭Country#5,091 / 56.3k
Per project
$10k

$3k in the last 6 months

World#15,892 / 412k
🇵🇭Country#3,682 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
10

Across 13 contracts

0% fixed100% hourly
World#201,797 / 412k
🇵🇭Country#17,209 / 56.3k

Earnings, last 30 days

$102k+$972 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$100.5k$101.0k$101.5k$102.0kOct 8Oct 23Nov 7

Skill rankings: Top 12% in Microsoft Excel

Ranked by MRR among everyone on Upwork with the skill.

  1. #40Root Cause Analysis173 freelancers · 🇵🇭 #21Top 23%
  2. #89People Management554 freelancers · 🇵🇭 #31Top 16%
  3. #188Sales Strategy1,043 freelancers · 🇵🇭 #35Top 18%
  4. #197Cross Functional Team Leadership1,042 freelancers · 🇵🇭 #50Top 19%
  5. #257Logistics Management1,496 freelancers · 🇵🇭 #99Top 17%
  6. #503Inventory Management3,087 freelancers · 🇵🇭 #163Top 16%
  7. #556Customer Experience2,788 freelancers · 🇵🇭 #247Top 20%
  8. #716Business Operations4,003 freelancers · 🇵🇭 #150Top 18%