Angela A.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Jul 17, 2026.

With 20 years of experience in BPO and work-from-home environments, I have developed a comprehensive skill set across roles.I have developed a comprehensive skill set across roles such as Cold Caller, Appointment Setter, Recruitment Assistant, Team Leader, Quality Assurance Specialist, Account Manager, and Operations Manager. I've handled and dialed a lot of Accounts like telco ,solar panels.real estate,insurance,credit card, health insurance,auto insurance,cybersecurity and medical apparells and accesories.I'm have a lot of knowledge when it comes to client relation and documentations.I'm very optimistic,flexible,can work in shifting schedules even holidays. I know how to handle people.Lots of knowledge in google docs and spreadsheets. microsoft word and excel and has knowledge in troubleshooting.A​ significant portion of my experience involves B2B, B2C, and B2R. I am proficient in multiple communication channels—including phone, email, chat, and social media—and am highly skilled in cold calling, sales, and team management. With 20 years of proven experience providing customer service for several different companies across the United States,Australia, New Zealand and Canada I am confident that I can immediately contribute to your team. I have demonstrated the ability to effectively handle situations or inquiries while working under policy, procedures, and standard processes. I am detail-oriented and able to analyze. Prioritizing and resolving client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I have remarkable interpersonal, organizational and time management skills. I am well versed in Microsoft Office applications. Furthermore, I can learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours. ​I am technically proficient in different CRMs. This summary, as well as my resume, cannot adequately communicate my qualifications in depth; I look forward to meeting with you to discuss why I would be an asset to your institution. I am available to schedule an interview at your earliest convenience by phone or email. Regards, Angela Alejo