Anna V.

Looking to fortify the growth of your business? You require versatile freelance professional. I'm here for you! ✨ Data and E-commerce Analyst with more than 10 years of knowledge and experience 👉 Graphics & Design for Social Media marketing, Human Resource, eCommerce Data Analyst, Customer Support, Virtual Assistant, and Project Management 🏆TOP RATED PLUS - Certified by Upwork 🏆Web Research Badge - by AskWonder.com 🏆EFSET (EF Standard English) C1 Advance certified 🌟🌟🌟🌟🌟 Stars feedback 🌟🌟🌟🌟🌟 Stars reviews 🌟🌟🌟🌟🌟 Long term clients 🌟🌟🌟🌟🌟 Exceptional Upwork Experience My areas of expertise are as follows: Softwares I'm proficient with: 💠 Gsuite 💠 Convertkit 💠 Trello 💠 Airtable 💠 Followupboss 💠 Mailchimp 💠 Front 💠 Eventbrite 💠 Hootsuite 💠 Dropbox 💠 Monday 💠 Podio 💠 Notion 💠 ChatGPT Design Tools: 💠 Canva Pro 💠 Figma 💠 Photoscape Communication tools I'm proficient with: 💠 Slack 💠 Skype for Business 💠 Google Meet 💠 Hangouts 💠 Zoom 💠 Whatsapp 💠 Front Administrative tasks I can help you with: 💠 Data Entry and Extensive Web Research 💠 All-round Virtual Assistant 💠 Email Marketing, Calendar Management, and Database Management 💠 Knowledgeable in G-suite tools 💠 Advanced Excel and Google Sheet Reporting 💠 Knowledge in SEO, Google Ads and Google Analytics 💠 Social Media marketing and management with a personal business handling 3 social media accounts 💠 Experience working in HR Recruiment, Onboarding, Training, HR Information System, HR Business Analytics and HR Shared Services Project Management and Customer Service tasks I can help you with: 💠Managing an online ticketing system to distribute incoming requests. 💠Customer service via email and/or messenger chat using a ticket customer service system. 💠Responding promptly or within SLA to customer inquiries. 💠Lead CSR groups and train them virtually 💠Dealing with sensitive customer complaints and escalations. 💠Fast Professional Service and Minimizing order Errors 💠Ensure customer satisfaction and provide professional customer support 💠Knowing company products and business inside and out 💠Providing initiative to meet yearly sales target 💠 Working knowledge of eCommerce platforms such as Shopify, Etsy, Amazon, etc. 💠 Utilize the use of ChatGPT to effectively communicate with clients and customers Why HIRE ME? 💠 Proficient in English (verbal and written) 💠 A self-starter with high attention to detail 💠 Leading teams and skilled with best customer service practices 💠 Has initiative to improve team process and skill set 👍 If you're sold and think we're a good fit.. 💬 Drop a personalized message and HIRE ME I look forward to discuss business with you. 👋