Mo H.
Customer Operations Manager, MBA
🎩 I'm Mo. I solve complex operational problems across the entire customer journey, which has led me to wear many hats, both professionally and in real life. I've collected them across early-stage startups, years of freelancing, and corporate enterprise. That range is what lets me walk into an unfamiliar mess, find the underlying structure, and make it work. 🏆 Two awards along the way: one for entrepreneurship, one at Upwork for owning outcomes. 📚 I have an MBA from Illinois Tech. Before Tech, I trained as a doctor in Egypt and overseas (MBBS), which is where the instinct comes from: read the symptoms, find the root cause, don't just treat the surface.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $21k
Billed in all: $211,421$211k
$5.3k in the last 6 months
Across 27 contracts
Earnings, last 30 days
Skill rankings: Top 1% in Customer Service
Ranked by MRR among everyone on Upwork with the skill.
- #32KPI Metric Development775 freelancers · 🇪🇬 #1Top 4%🇪🇬#1 of 20
- #36Customer Onboarding1,245 freelancers · 🇪🇬 #1Top 3%🇪🇬#1 of 21
- #39Stakeholder Management948 freelancers · 🇪🇬 #1Top 4%🇪🇬#1 of 10
- #43Cross Functional Team Leadership1,042 freelancers · 🇪🇬 #1Top 4%🇪🇬#1 of 23
- #57Sales Operations1,136 freelancers · 🇪🇬 #1Top 5%🇪🇬#1 of 19
- #63Client Management2,926 freelancers · 🇪🇬 #1Top 2%🇪🇬#1 of 32
- #67Customer Experience2,788 freelancers · 🇪🇬 #2Top 2%🇪🇬#2 of 52
- #68Customer Satisfaction3,986 freelancers · 🇪🇬 #2Top 2%🇪🇬#2 of 79