Aleksei Franco S. G.

• Strong attention to detail with proven ability to identify inconsistencies, verify system functionality, and ensure accuracy across operational workflows • Approximately 5 Years of Team Management and Customer Service experience in fast-paced remote work environments • Experienced in professional Email Handling, Inbound & Outbound Calls • Experience in scheduling meetings, coordinating events, travel planning, and calendar management • Experienced with customer service and communication platforms including Slack, HelpScout, Aircall, Salesforce, Atlassian, Dropbox, Microsoft Teams, Zoom, Google Meet • Insurance Appraiser experience including organizing and labeling property photos, sketching, database research, property value lookup, and homeowner communication through calls, texts, and emails