Maureen G.

⭐⭐⭐⭐⭐ "Maureen was really wonderful to work with. She provided an initial set of results on which I was able to provide feedback. She incorporated that feedback and was able to not only give me what I asked for, but she added in a few extra items above and beyond. She was prompt in her communications and deliverables, exceeded my expectations, and provided a very high-quality product. The next time I need similar work, I'll be reaching out to her first. I strongly recommend you hire Maureen." - Pratt Lathrop ****************************************** 🔥Amazon & Shopify Order Fulfillment Expert I manage end-to-end eCommerce fulfillment—order processing, shipping coordination, and logistics across Amazon Seller Central, Shopify, and Flexport—ensuring fast, accurate, and reliable deliveries. 🔥Executive/Personal Assistant As an Executive/Personal Assistant, I'm like the captain of the ship, making sure everything runs smoothly for the busy executive I support. My role involves handling tasks such as scheduling meetings, arranging travel plans, and organizing important documents. If necessary, I can also assist with personal matters. My primary goal is to ensure the executive's daily life is well-organized and stress-free, allowing them to concentrate on their core responsibilities without any interruptions. Think of me as the behind-the-scenes hero who ensures that everything operates seamlessly. 🔥Project/Account Manager: An account manager in a digital company specializes in onboarding and nurturing client relationships, guaranteeing clients receive the essential support for their needs and actively spearheading revenue growth through the utilization of digital products and services. 🔥Operations Manager: As an Operations Manager in a SAAS company, I oversaw four Team Leads, refining SOPs and processes to optimize agent productivity and ensure superior customer satisfaction. I am skilled in streamlining operations and achieving high-quality outcomes by implementing efficient workflows and maintaining exceptional standards. 🔥Workforce and Backoffice Manager: I have experience as a Workforce Manager, leading a team in real-time monitoring, scheduling, and forecasting. Collaborating with back office partners from India and the Philippines, I ensured prompt assistance in terms of knowledge sharing, process support, and adherence to service level agreements (SLAs). My focus on optimizing workforce efficiency and maintaining strong back office relationships drives operational success. 🔥Team Lead: I effectively managed a team of 15 customer representatives, guiding them to exceed weekly and monthly performance targets. Through consistent coaching and the implementation of streamlined processes, I optimized workflow and achieved exceptional customer satisfaction. My commitment to driving success and fostering a positive work environment has consistently yielded outstanding results. 🔥Customer Service: With a strong background in the travel industry, I have mastered the art of customer service. I excel in pacifying frustrations, understanding unique needs, empathizing with concerns, and resolving issues effectively. My valuable asset lies in my ability to communicate and support customers with ease. 🔥Financial Expertise: In my role as a credit card specialist, I gained comprehensive knowledge of APRs, interest charges, and minimum payments. I developed expertise in explaining these concepts to users in a way that is easily understandable and ensures their satisfaction. I prioritize excellent customer service while effectively communicating complex financial information, fostering a positive experience for users. With my exceptional customer service skills and financial expertise, I am well-equipped to provide valuable support and contribute to the success of your team. ⚡️Expertise in Tools and Platforms⚡️ AMZ Seller Central Quickbooks Expandi Instatntly Salesforce Dubsado PipeDrive ProofHub Wrike Microsoft Office Suite Cloud Storage and Collaboration Google Suite Canva Social Media Sales Navigator Teamwork