Rahul V.

Proven track record of 8+ years on Upwork with long-term projects. I have worked in email, online chat and phone support teams. I love addressing customer issues and solving complex issues. I pride myself on​ being a fast learner, hard worker and I always strive to exceed expectations. 🌟Why hire me- ⬇ 🌟 🌟 Ability to work on both email and chat and switch between them as required. 🌟 Technically savvy, as I have done technical support for Desktops, Printers, laptops, Smartphone apps as well as software/ Software as a service products 🌟 Issue fixer- the best customer service is when the issue gets resolved 💯 🌟 Building productive relationships and winning customer's loyalty 🌟 Extremely punctual, SLA keeper, and a weekend warrior 🌟 Can write professional documents like FAQs, Knowledge-base articles, and guides. 🌟 Can create product demonstration using Demo builder 🌟 Experienced in handling a team of agents 🌟 Exceed the productivity and quality standards ⭐ Familiar with Dropshipping tasks like customer service, product import, listing, product research, etc 👉 Skills 👈 ✅Customer Support ✅Social Media Customer Service ✅Dropshipping Tasks ✅ECommerce customer service ✅Documentation and reports 💡 Platforms I work with 💡 ✔️CRM: Groove, Gorgias, ZenDesk, Helpscout, Freshdesk, Reamaze, Intercomm ✔️ Social Media Management: Facebook, Facebook Marketing and Ads, Twitter, Instagram, Amazon Q&A, BBB, Playstore Reviews ✔️ Dropshipping: Shopify, Aliexpress, Oberlo, Vitals App. ✔️ Team Productivity: Slack, Google Chat, Zoom, Skype, Notion ✔️ Demo and product walkthrough: Demo Builder, Loom ✔️ Wireframe: Balsamiq and Wireframe.cc ✔️ Other: Amazon Seller Central, Infusionsoft (Keap), Sendlane, limelightCRm(sticky.io)