Marc Jeru A.

Are you a growing e-commerce brand looking for expert support with Gorgias and Shopify? I’m here to help you deliver 5-star customer service and streamline your operations. I'm a Top-Rated Plus freelancer with 100% Job Success, experienced in handling customer support for Shopify-based stores using Gorgias. I’ve supported brands across the US, Canada, UK, Australia, Italy, Netherlands and Sweden in industries like bags, clothing, dental, fashion, jewelry, lounge wear, sports wear, and toys. 🔧 Core Skills: Gorgias Expert: Email, chat, social media (META) handling Shopify Pro: Order edits, cancellations, refunds, replacements, tracking, discount codes Chargebacks: Resolution via Shopify, PayPal & Stripe Fulfillment: Experience with FFS, ShipHero, ShipBob, and Chinese Fulfillments Customer Retention: Skilled in resolving disputes, managing expectations, and boosting CSAT Reputation Management: Hands-on with TrustPilot, Loox and customer feedback loops Knowledgeable with other CRMs such as Zendesk, Re:amaze, Commslayer 💼 Tools & Communication: Slack, WhatsApp, Skype, Teams, Google Sheets, and more Admin + back-office tasks with accuracy and speed 🏆 Certifications & Experience: Gorgias Certified Lead Agent Leadership experience in North American car sales & support Trusted by dropshipping and brand stores alike Upwork Certification for Customer Service Let’s connect and make your Shopify + Gorgias customer experience world-class.