Lau S.

🏅 UPWORK "TOP RATED PLUS" CUSTOMER SERVICE EXPERT 🏅 OVER 10 YEARS OF EXPERIENCE 🏅 ROCKSTAR CUSTOMER SERVICE PROFESSIONAL Are you looking for someone to provide outstanding customer support with results delivered on time? Look no further! I’m here to help. Hi there! I’m Lau Salvador, a Customer Support Team Lead, Experienced Virtual Assistant, and a Rockstar in Customer Service. With over 10 years of hands-on experience in Customer Service, Virtual Assistance, Sales, and Technical Support, I’m confident I’m the perfect fit for your business! ⭐⭐⭐ My Experience Includes ⭐⭐⭐ ✅ Customer Care ✅ Social Media Management ✅ Data Entry ✅ Admin Support ✅ Order Processing ✅ Email Support ✅ Chat Support ✅ Phone Support ✅ Dispatcher ✅ Handling Chargebacks/Disputes ✅ Amazon Customer Support ⭐⭐⭐ Tools & Applications I Use ⭐⭐⭐ ✅ Google & Microsoft Apps ✅ VoIP/Softphones: Zendesk Phone, Freshdesk Phone, Aircall, RingCentral, 3cx, Bria ✅ Shipping Platforms: ShipStation, ShipBob ✅ Live Chat Tools: Olark, Livezilla, Freshdesk, Zopim, Clickdesk, Livechat ✅ Project Management Tools: Asana, Trello, Slack, Skype, Teams ✅ Helpdesk Platforms: Zendesk, Freshdesk, Helpscout, Zoho, Reply Manager, Gorgias, Reamaze, Outlook, Gmail, HelpDesk ✅ eCommerce: Shopify, Magento, Opencart, Basecamp, Monday.com ✅ Social Media: Facebook, Instagram, Pinterest, LinkedIn, Twitter, Hootsuite, Sprout Social ✅ Other Tools: Klaviyo, ClickUp Why Work With Me? ➡️ Extensive Expertise: I have a deep understanding of customer service best practices and can handle a wide range of customer inquiries, complaints, and requests with ease. ➡️ Excellent Communication: Whether it’s over the phone, through email, or via chat, I’m always clear, concise, and professional in every interaction. ➡️ Problem-Solving Skills: I love solving challenges and resolving issues quickly to keep customers happy. ➡️ Multitasking Pro: I can efficiently manage multiple tasks while ensuring top-notch customer support at all times. ➡️ Time Management: I’m dedicated to meeting deadlines and ensuring tasks are completed on time, every time. ➡️ Adaptability: Every business is unique, and I’m committed to understanding your specific needs and tailoring my approach to fit them. ➡️ Professionalism: You can always count on me to represent your business with the highest level of integrity and confidentiality. Let’s connect and explore how we can work together to bring exceptional customer service to your business. If you feel I’d be a good fit, I’d love to chat in more detail—feel free to invite me for an interview. I’m just one invitation away!