Jeffrey L.

I have a strong background in customer service, with experience in both voice and non-voice support. I possess the following skills: Computer literate Strong reading comprehension Leadership skills Trustworthy and hardworking Excellent communication skills Data entry proficiency Advanced Microsoft Office skills (Excel: VLOOKUP, HLOOKUP, Concatenate, COUNT, COUNTA, COUNTIF, SUM, AVERAGE, SUMIF, AVERAGEIF) SQL competency I have worked in customer support for over 6 years with an international company based in Australia that serves hotels and suppliers across Australia, Southeast Asia, the UK, Ireland, China, and Hong Kong. In my role, I have utilized management tools such as Salesforce, Zoho, and Zendesk, Intercom, and Hubspot for customer support. I also create monthly dashboard reports for hotel groups to provide insights and track performance.