Donna O.

I am an Email and Chat Support Specialist with experience in Helpdesk Level 1 and eCommerce support, providing clear communication, efficient issue resolution, and dependable customer service for US-based companies. I have recently completed a 3-day Freight Virtual Assistant training and am actively pursuing a career in the freight and logistics industry. My training covered shipment tracking, documentation support, quoting basics, and logistics workflows, and I am eager to apply my support and administrative skills in a freight environment. I work from a stable, farm-based remote setup designed for reliability, equipped with solar power backup, dual internet connections, an inverter generator, and two dedicated PCs—ensuring uninterrupted productivity. I specialize in non-voice roles such as email support, chat support, and helpdesk assistance, and I am detail-oriented, dependable, and committed to continuous learning in the freight industry.