Katrina D.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I have many years of customer service experience (including online, over the phone and in person) and, for the last 5 years, have been using Zendesk, Maropost, Aweber, Kajabi, AW Pro Tools, and ExpressLane to assist users with refunds; set up and cancel subscriptions; send out marketing emails and newsletters; troubleshoot technical issues; resend passwords; and collect feedback on customer service experiences. I also have extensive experience using Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Google Docs, Google Sheets, Dropbox, Evernote, and Google Drive to keep track of refund reports, sales metrics, quality control, feedback, and manage projects with a team. I have an open, friendly, professional demeanor and am excellent at multitasking, which allows me to handle several responsibilities at once. I look forward to becoming an invaluable member of your team and your top pick for any additional projects or tasks.