Frances Kate S.

Executive Assistant | Customer Success | Operations | Client Management I’m an experienced Executive Assistant and Customer Success professional with 10+ years of experience supporting executives, managing clients, coordinating operations, and helping businesses stay organized and efficient. I have worked directly with U.S.-based companies and clients, supporting leadership teams, sales operations, customer relationships, and day-to-day business processes. I’m someone who can step into a busy environment, understand what needs to be done, take ownership, and keep things moving without needing constant supervision. Here’s where I can help: • Executive & Administrative Support • Customer Success & Client Relationship Management • Client Onboarding & Retention • Sales Support & Lead Follow-Up • CRM Management • Calendar & Email Management • Project & Task Coordination • Operations Support • Team Coordination & Communication • SOP & Process Documentation • Research, Reporting & Data Management • Appointment Scheduling & Follow-Up Tools & Platforms Google Workspace | GoHighLevel (GHL) | ClickUp | Slack | Canva | Zoom | Dropbox | Microsoft Office Beyond the tools, my biggest strengths are communication, organization, follow-through, problem-solving, and taking ownership. I understand that when you hire an Executive Assistant or Customer Success professional, you’re not just hiring someone to complete tasks—you’re hiring someone you can trust to manage details, communicate professionally, protect your time, and make your day-to-day operations easier. I’m available for long-term support, ongoing contracts, and project-based work, depending on your business needs. If you need someone reliable who can work independently, communicate clearly, and become a dependable part of your team, let’s talk.