James L.

*Professional Summary: A freelance IT Consultant, specializing in providing outstanding customer service, with 13 years of experience in IT/Cloud/Network support, including over ten (10) industry certifications. Providing in-depth Tier 3 / Level 3 support for multiple SMBs. *Skills / Products Handled: • Networking: Cisco (Meraki, ASA, Switches, Routers), Ingenius, Ubiquity/Unifi, Juniper, Mikrotik, Sonicwall, PFSense, Linksys, DLink, Netgear, PRTG, Zabbix, OpenDNS/Cisco Umbrella, OpenVPN • Server Administration: Windows Server OS (2008 R2 and above), Linux (Alma Linux, Rocky, Ubuntu), Parallels, IPMI, IDRAC/ILO/IMM, Active Directory, Group Policies, VDI/RDS, NAS (Synology, QNAP), Powershell • Email: O365, Google Workspace, Zimbra, AppRiver, Avanan, Barracuda, Reflexion, Inky, BitTitan, DKIM/SPF/DMARC, Cloudflare, GoDaddy • VOIP: 3cx, RingCentral, Startel, GoTo, Teams, Zoom • Cloud: AWS, Azure • Virtualization: VMWare, Hyper-V, Virtual Box, Xen Orchestra • Backups: Acronis, Veeam, BackupPC, Code42, Comet, CloudAlly, DropSuite, NextCloud, Dropbox • MSP-related Tools: Remedy, Connectwise Manage/Automate, ITGlue, Hudu, Duo ScreenConnect, Tactical RMM, ManageEngine, Slack, JIRA / Confluence, PearlAdmin, Prey MSP, MSPBot, AutoElevate, Smartsheet • Security: ESET, SentinelOne, BitDefender, RocketCyber, BeachHead/SimplySecure • End User Devices: Windows, Apple Mac, Desktops, Laptops, Android/iPhones, Printers/Scanners/Faxes • Other Products/Apps handled: Quickbooks, AutoDesk, Adobe, Ingram Micro, PAX8 *Certifications: • Cisco Certified Network Associate (CCNA) - Routing and Switching (October 2018) • Cisco Certified Network Professional (CCNP R&S) - Routing and Switching (May 2019) • Amazon Web Service (AWS) Solutions Architect Associate (July 2019) • Session Initiation Protocol School Certified Associate (April 2020) • Juniper Networks Certified Associate in JunOS (JNCIA-JunOS) (May 2020) • Juniper Networks Certified Associate in Security (JNCIA-Sec) (June 2020) • CompTIA A+ (February 2023) • Parallels Remote Application Server Technical Professional (April 2023) • CompTIA Network+ (May 2023) • CompTIA Server+ (November 2023) • Engenius Certified Network Specialist (March 2024) • Engenius Certified Network Professional (April 2024) • 3cx VOIP Basic Certification (November 2024) • Barracuda Email Security Gateway Certification (November 2024) * Trainings: • Advanced Architecting on AWS (September 2020) • ESET Product and Cybersecurity Awareness Training (April 2021) • HIPAA Awareness for Business Associates (July 2021) • ISC2 Cybersecurity Training (May 2023)