Kimberly R.

I started to work as a Technical Support Specialist and then became a Technical Leader for America Online and Microsoft XBOX and ZUNE units. I answered calls from the US and Canada, mostly supervisor/manager request calls particularly from Microsoft customers. For more than 5 years I covered all e-mail handling, phone, and live chat support. I also did extensive recruitment process, research, data mining and data entry work online, which made me more familiar with the tools and techniques while working independently and achieving target results. Working online made me grow and realize that learning never stops, and self-worth does not deteriorate on being a stay at home Mom. So I am ready for new tasks, challenges and opportunities that would come my way!