Carlo Paul G.

I worked in the BPO industry for 9 years, with experience in handling banking customer service and fraud detection for captive sights for both US and Australia based multinational banks. I also have experience working for an Australia based telco company working in the customer service department for prepaid mobiles. Part time, I also worked as a QA for a home health company based in the US, auditing PT notes. Recently, I was part of Upwork's Trust and Safety Investigations team for 3 years and we look into new MOs as well as existing ones and seek out on how to improve our detection process. We also cater to investigation requests from Upwork higher executives in whatever suspicious activities or messages come their way. This includes social media posts that may damage Upwork's reputation as well as possible legal action being done against the company.