Gagan M.

#Ranked Top 10 | Administrative Specialist | Customer Support

I’m an Executive Assistant and Administrative Specialist with 200+ jobs completed, over $500K earned on Upwork, and a 100% Job Success Score. I help growth-focused business owners, e-commerce brands, and busy executives replace daily operational chaos with smooth, 24/7 systems. I’m the VA clients keep for years, not weeks. If your support inbox is overflowing, orders are piling up, or your CRM has turned into a mess, I quietly take that off your plate so you can focus on scaling your business. Give me the goal and I’ll handle the how: fast delivery, clear communication, and no chasing required. That’s my promise. Shoot me an invitation or message, and I’ll get back to you today to discuss how I can help solve your operational bottlenecks. WHAT I DO • Customer Support & Ticket Management: Zendesk, Gorgias, Freshdesk, Intercom, Close, and LiveChat. I triage tickets, clear backlogs, build and refine macros, and write on-brand replies that keep customers calm and CSAT high, especially through launches and busy seasons. • E-Commerce Store & Order Operations: Shopify and WooCommerce order management, refunds and returns, product uploads, catalog management, and fulfillment through ShipStation and AfterShip. Plus seller support across Amazon, Etsy, and eBay to keep store admin moving so zero orders slip. • Executive Admin & Inbox Zero: Calendar management, executive assistance, appointment scheduling, meeting coordination, minutes of meeting (MoM), travel planning & logistics, email management, and document preparation. • CRM & Database Management: Clean CRM upkeep, lead entry, pipeline management, data cleansing, and tracking in HubSpot, ClickUp, Asana, Notion, Pipedrive, Salesforce, Close, Insightly, and Zoho. I'm the person who makes sure follow-ups actually happen without error. • Workflow & Task Automation: Implementing SOPs (Standard Operating Procedures), process improvement, and light technical workflow support using Claude, Claude Code, Zapier, Make, and Google Workspace. WHY CLIENTS PICK ME: • Top Rated Plus / 100% Job Success Score | $500,000+ earned on Upwork across 200+ contracts | 5.0★ average • Proven Reliability: Big ticket backlogs cleared fast, order & refund queues held at zero, high-volume data handled accurately • European Location Advantages: Based in Lisbon, Portugal (GMT/WET) with full overlap across UK, European business hours, and US East Coast mornings • Flexible Capacity: Available 20–40 hours/week for steady, long-term partnerships • Clear Communication: Same-day responses, regular updates, and support ownership TOOLS, STACK & SERVICES: E-commerce & Web: Shopify | WooCommerce | ShipStation | AfterShip | Amazon | Etsy | eBay | Canva Customer Support & Live Chat: Zendesk | Gorgias | Freshdesk | Intercom | Close | LiveChat | Reamaze | Technical Customer Support | Live Chat Support CRM, Data & Admin: HubSpot | Salesforce | Pipedrive | Zoho | Insightly | Gusto | Toast | Xtrachef | CRM Data Entry | Executive Assistance | Google Workspace | Outlook | Gmail Automation & Workflows: Claude | Claude Code | Zapier | Make | ClickUp | Asana | Notion | Slack All Target Keywords: Virtual Assistant (VA) | Executive Assistant (EA) | Administrative Assistant | Operations Coordinator | Operations Specialist | Customer Service VA | Customer Support Specialist | Technical Customer Support Specialist | E-commerce Virtual Assistant | Online Store Manager | Shopify Virtual Assistant | Shopify Store Manager | WooCommerce Virtual Assistant | Zendesk Support Specialist | Helpdesk Specialist | Project Manager VA | CRM Virtual Assistant | Social Media VA | Client Outreach Specialist | Lead Generation Specialist | Client Onboarding Specialist | Business Operations Assistant | Client Success Specialist | Administrative Support | Appointment Scheduling | Travel Planning & Logistics | Meeting Coordination | Minutes of Meeting (MoM) | Document Preparation | SOP Creation (Standard Operating Procedures) | Workflow Optimization | Process Improvement | Invoicing & Billing Support | File Organization | CRM Administration | CRM Lead Entry | Lead Tracking | Pipeline Management | Contact Management | Database Management | Data Cleansing | Data Verification | Lead Qualification | Data Processing | CRM Software Management | Store Management | Product Listing & Optimization | Inventory Management | Order Fulfillment | Catalog Management | Shopify Operations | WooCommerce Operations | Returns Management | Subscription Management | E-commerce Customer Service | Review Management | Customer Service | Customer Experience (CX) | Customer Retention | Live Chat Agent | Email Management | Inbox Zero | Ticket Resolution | Helpdesk Management | Omnichannel Support | Customer Success | Order Tracking | Refund & Exchange Processing | Dispute Resolution | Escalation Handling | SLA Management | Client Communication