Chrystel Leo T.

Business Support Specialist | SaaS Ops & Client Success

Your SaaS business runs on fast responses, clean operations, and a support team that never drops the ball. That's exactly what I deliver. I'm Chrys 👋 a Business Support & Operations Specialist with 100% Job Success, Top Rated Plus status, and 8+ years on Upwork serving SaaS, tech, and e-commerce clients across AU, US, and UK. At my most recent engagement with a $7M managed IT firm in Perth, I personally handled 70–100 helpdesk tickets per day while simultaneously managing their sales pipeline, supplier orders, invoicing, and e-commerce store. That's the kind of operational range I bring to every client. What I do for growing SaaS and tech businesses: ✅ Helpdesk & ticket management at scale — Zendesk, Intercom, SupportPal, Kustomer, Ujet ✅ CRM administration, account updates, data management, and customer onboarding ✅ Sales operations — quotes, order processing, supplier coordination, invoice follow-up ✅ Executive support — inbox management, scheduling, Calendly, meeting prep, Notion SOPs ✅ Team leadership — QA reviews, KPI tracking, and direct CEO reporting ✅ E-commerce backend — WooCommerce, Shopify, product listings, Stripe/Square payments & disputes I've worked across SaaS platforms, managed IT providers, fleet tech startups, e-commerce businesses, and coaching operations — always remote, always reliable, always juggling multiple accounts without missing a beat. Tools I work with daily: Zendesk · Intercom · Kustomer · HubSpot · Asana · Notion · Google Workspace · Microsoft 365 · Shopify · WooCommerce · Stripe · Slack · Zoom · ChatGPT · Calendly · GHL · Salesforce Available for part-time or full-time. If you need someone who treats your business like it's their own — send me a message and let's talk.