Carmela Anne F. M.

General VA| Executive Assistant | CSR | CSM

Greetings, Welcome to my portfolio, where I'm excited to share my expertise in providing excellent support. :) I'm a multi-skilled professional, experienced as a General Virtual Assistant, Executive Assistant, Customer Service Representative, and Customer Success Manager. Together, these roles create a unique blend that I bring to the table. With rich experience spanning over a decade, I've flourished in the area of customer service. I've had the privilege of contributing my skills to respected names like Microsoft Xbox, Amazon.co.uk, Verizon, and Provex NZ. Additionally, for eight years, I've actively engaged with Upwork, skillfully assisting customers and efficiently managing services. This continuous journey has not only enhanced my skills but has also granted me an in-depth understanding of global client dynamics. For me, success is a potent mix of "Consistency and constant improvement." Beyond mere knowledge, it's taking action that truly propels growth. I'm comfortable using these tools and platforms: MS Office Tools Microsoft Teams Google Workspace Google Tools and Apps Skype Slack Zoom Trello Shopify Georgias Zendesk Helpscout Social Media Platforms Stamped Trustpilot Notion Thank you for checking out my portfolio. Best regards, Carmela Anne F. Matalubos