Marija D.

I am a Trust & Safety Policy Specialist with 11+ years of experience in policy enforcement, marketplace quality, risk review, and policy development. For the past two years, I have worked in Upwork's Trust & Safety Policy, drafting and supporting policies that help protect users, reduce platform risk, and guide moderation teams through complex enforcement decisions. Before moving into policy, I spent nine years as an Upwork Trust & Safety agent, directly applying policies, reviewing user behavior, identifying violations, and handling edge cases across an online marketplace environment. My strength is translating complex risks into clear, practical, and enforceable guidance. I can support projects involving policy writing, content moderation standards, marketplace integrity, risk research, enforcement workflows, customer-facing messaging, and moderator guidance. I bring strong research, writing, analytical, and multilingual communication skills, along with hands-on experience understanding how policies work in real operational environments.